The battle drums of Double 11 have sounded—is your shopping cart already overflowing? As you gear up for a shopping spree, scammers have laid numerous traps. To ensure you shop with peace of mind and enjoy your purchases, we've prepared this [Double 11 Anti-Fraud Guide]. Please read it carefully.
I. Beware of Common Scams
1. Fake “Pre-sale” and “Discount” Link Scams
Tactics: Impersonating major e-commerce platforms, scammers send fake links via SMS or social media promising “limited-time flash sales,” “exclusive discounts,” or “pre-sale early access.”
Objective: Clicking these links prompts you to enter bank card numbers, passwords, or verification codes, or redirects you to phishing sites to steal funds.
Anti-Scam Mantra: Never click unknown links; always verify official promotions!
2. Fake “Order-Brushing Rebate” Scams
Tactics: Lure victims with promises of “easy money” and “daily commission payouts” to “brush orders” or “boost store reputation.” Initial small rebates build trust before inducing continuous large investments.
Purpose: They refuse refunds under excuses like “task incomplete” or “system glitch,” then block you and vanish.
Anti-scam mantra: Order padding is inherently fraudulent—greed for small gains leads to big losses!
3. Impersonating “Customer Service” for Refund Scams
Tactics: Posing as customer service from Taobao, JD.com, or courier companies, they proactively offer “multiplied refunds” or ‘compensation’ citing “product defects” or “lost packages.”
Purpose: Direct you to lending platforms for transactions or solicit verification codes, ultimately draining funds from your accounts—including loans from online lenders.
Anti-scam mantra: If customer service offers refunds, verify through official channels first!
II. Four Core Anti-Scam Rules
01 Verify Official Channels
Conduct all transactions and communications exclusively on official e-commerce platforms or apps. Never click unfamiliar links in texts or emails, and never scan unverified QR codes.
02 Protect Sensitive Information
Bank card passwords and verification codes are your last line of defense for financial security! Anyone requesting verification codes is a scammer! Never disclose them!
03. Exercise Caution with “Customer Service” Calls
If you receive a call from someone claiming to be customer service, verify their identity through the official app, website chat, or official phone number. Never trust such calls easily. Maintain a sound financial mindset—remember “there's no such thing as a free lunch”—and reject all temptations involving “order-padding” or “high-return rebates.”
III. What to Do If You're Scammed?
1. Freeze Immediately: Contact your bank's official customer service right away to freeze your bank card and payment accounts.
2. Report to Police Promptly: Preserve all evidence (chat logs, transfer records, call logs, etc.) and immediately call 110 or visit the nearest police station to file a report.
3. Report to Platforms: Report the fraudulent accounts to relevant e-commerce platforms and payment platforms.
